13.04 Dispute resolution

Ideally, contracts should be clear about the responsibilities and obligations of both the supplier and UNAIDS. These must be clearly defined in order to minimize the possibility of disputes and disagreements.

No matter how well a contract is drafted and its performance managed, disputes may arise.
The potential for dispute must be considered throughout the procurement process in order to better resolve any that might arise. A good understanding of how disputes are resolved is therefore fundamental to effective procurement.

Where a dispute is clearly not going to be resolved through cordial and constructive agreement, the conditions expressed in the general and contractual conditions of the applicable UNAIDS contracts should be followed (UNCITRAL Commercial Arbitration and Conciliation).